Michelle Holmes

Fundations of User Experience (UX) Design

Aug 20, 2023

Google

Online course where I learnt the foundational concepts in UX design, such as user-centered design, the design process, accessibility, and equity-focused design. I gain skills in user experience (UX), Wireframes and Prototyping and user research.

Bachelor of Information Technology

Mar 2019 - Nov 2021

Whitireia Community Polytechnic

Major: Software Development
In addition to the technical skills, I learnt communication skills, management processes, teamwork and even completed an industry project in my final year.

Third Year

• IT Capston Project
• Web Application Development
• Human Computer Interaction
• Digital Ethics

Second Year

• Game Development
• Intelligent Systems Development
• Data Mining Tools and Techniques
• Systems Analysis and Design
• Mobile Application Development
• Testing and Secure Coding
• Data Analysis and Visualisation
• Responsive Web Design
• Project Management
• Programming 2

First Year

• Programming 1
• Information Security 1
• Introducation to Nextworking
• Foundationals of Data Sciences
• Mathematics for IT
• Communication for IT
• Interaction Design Foundationals
• Introducation to Operating Systems

User Experience Designer

Jan 2023 - May 2024

Valocity Global

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Prepare and present mockups and prototypes to internal teams and key stakeholders
• Identify and troubleshoot UX problems
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colours and images (W3C Web Accessibility Initiative & Material Design)

Frontend Developer

Nov 2021 - Jan 2023

Valocity Global

• Determining the structure and design of web pages
• Developing features to enhance the user experience
• Striking a balance between functional and aesthetic design
• Building reusable code for future use
• Utilising a variety of markup languages to write web pages (Flutter & Angular framework)
• Maintaining brand consistency throughout the design

Peer Support Tutor

Mar 2021 - Nov 2021

Whitireia Community Polytechnic

• Tutored fellow students in Programming 1 & 2, Responsive Web & Human Computer Interaction Design courses
• Public speaking
• Understanding of different learning styles

Website Coordinator

Nov 2019 - Mar 2021

NZ Uniforms

• Manage and published content
• Maintain continuity of themes
• Design website layouts
• Streamline website navigation
• Manage social media accounts
• Support customer service & marketing team

Technical Support Specialist

Jul 2017 - Mar 2019

Concentrix

• Troubleshoot, diagnose and resolve technical enquiries
• Research and present findings in documentation
• Maintain and update documentation and customer records
• Take ownership of all calls/issues
• Maintain and update product knowledge and procedures
• Customer Service
• Professional phone etiquette

Assistant Manager

Mar 2015 - Jun 2017

Kapai

• Calculate future needs in kitchenware and equipment and place orders, as needed
• Manage and store vendors contracts and invoices
• Prepare shift schedules
• kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees proper onboarding (scheduling trainings and ordering uniforms)
• Monitor compliance with safety and hygiene regulations